A user-friendly web platform that enabled one to check their account balance and bank statement, in addition to offering a number of other resources in order to make Alelo’s cardholders lives easier: this was the company’s goal in the project done in partnership with Cinq. The result, Meu Alelo Web, was so successful that it evolved to the integration of the web and mobile platforms.
A user-friendly web platform that enabled one to check their account balance and bank statement, in addition to offering a number of other resources in order to make Alelo’s cardholders lives easier: this was the company’s goal in the project done in partnership with Cinq. The result, Meu Alelo Web, was so successful that it evolved to the integration of the web and mobile platforms.
Alelo needed a partner that brought an innovative vision, with professionals that were, at the same time, young, responsible, and multidisciplinary, and that was adaptable and reliable when working alongside Alelo’s development team. Cinq met these requirements. The partnership allowed Alelo’s team to grow and brought innovation to the company. The team that was pulled together combines technical and business expertise, and took up the challenge of delivering the site within a tight deadline: six months.
The new service provider soon understood Alelo’s infrastructure and needs, and made an innovative proposal. That way work was quickly facilitated, with full collaboration from both sides. The platform’s usability was improved by Cinq’s team of UX (user experience) specialists, who ran experiments, collected feedback and met Alelo’s business and cardholders needs. The platform has also become more scalable.
Front-end and back-end were restructured using React and Java. New features were implemented, such as unblocking a card or cancelling it in case of loss or theft. Also, new security resources were adopted, like adding Captcha, cryptography, and security tokens. New technologies have improved the tool’s performance.
Soon after that, Cinq took over Meu Alelo mobile app (interface and user experience, back-end and front-end development). Many of the app’s problems were solved and it received new features, in addition to the account balance and bank statement verification one already present in the web version.
Meu Alelo app has over 3.5 million active users, which reduces the operational costs with the call center that provides service to its cardholders.
At the beginning of 2019, Cinq and Alelo launched a completely redesigned version of the mobile app (Android and iOS). The app was rewritten by using current technologies such as Kotlin and Swift, as well as a new architecture based on clean code concepts and new interface design (UI/UX) to improve user experience.
In backend, besides making improvements in security and stability, a new architecture based on encapsulation (microservices) and OpenShift container orchestration was also implemented.
The new version already allows changing the registered e-mail address through the app itself, which used to be a problem for those who had to eventually change jobs but kept their benefits with Alelo.
Soon it will feature advanced resources such as resetting a transaction password, — where one will be able to change the password through the app itself, with no need of human assistance by telephone — among others.
Improvements in Meu Alelo’s user experience
More scalability
Reduction in operational costs with the customer support call center
Implementation of new features in the mobile and web versions
Platform integration
Restructuring of back-end and front-end using more modern architecture and technologies
Implementation of new security resources
More stability for over 3.5 million active users
Complete redesign of the new app version
